Equipment Return
Return your equipment the way that works for you.
First Things First...
When you make a change to your WOW! equipment, you’ll receive instructions telling you whether your WOW!-provided equipment should be returned, recycled, taken to a new residence, or left in your home. You’ll have the option to ship equipment with a prepaid label or return it to a local equipment drop box. After you’ve received this communication, you can view your equipment, return instructions, and return status in the WOW! Equipment Return Hub.
Changing your services
Changing your equipment
Disconnecting your service
Moving out of your home
Remember to return your equipment by the due date to avoid incurring unreturned equipment fees. Once your equipment is received, it can take up to two weeks for your return to be processed and reflected in your account.
Choose how you'd like to return your equipment.
Drop Off at a Secure WOW! Drop Box
1. Receive your return instructions. You will receive an email from WOW! with details on what equipment you need to return, recycle, or keep in your home.
2. Find the nearest Drop Box Select your service area below to find an equipment drop box near you. Be sure to only return equipment WOW! has requested to be returned.
3. Recycle as needed For equipment that can be recycled instead of returned, find a location near you at recyclingcenters.org.
Find a secure drop box location near you
Find a payment center near you. Search for a staffed location here where you can pay in person (enter "WOW Internet" in the Biller search field).
Note: WOW! offices are closed to the public but sercure drop boxes can be accessed 24/7. If you require assistance, call 1-866-496-9669 or chat with an agent at wowway.com/chat.
Log In to Your Account
Manage your account, pay your bill, and update your information.
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