What is AutoPay and how do I manage my preferences for it?

AutoPay is our automated monthly payment system that deducts the amount of your monthly bill from your bank account or credit card every month. Please note that enrolling in AutoPay does not stop your monthly paper statement. You can enroll in Paperless Billing in addition to AutoPay, all within My Account, WOW!’s Online Account Manager.

Some packages also qualify for an Autopay discount. After the 1st successful payment is debited from AutoPay, eligible accounts will receive the discount on the following statement. The discount will remain on statements as long as the payment method used for AutoPay is in good standing.

How to Activate AutoPay

• Login to My Account, go to the Billing & Payment section and select Submit Payment.
• Next, select Enroll in Autopay in the Payment Method section. Enter the Amount to Pay and select Next.
• To complete enrollment you will be asked to confirm your payment selections and agree to the Payment Terms and Conditions.
• When complete, a confirmation of your enrollment will appear onscreen.

Note: It may take up to 30 days for the first AutoPay transaction to occur. Please continue to make manual payments during that period. In addition, we advise you to make a one-time payment to reduce your balance to zero.

How to Discontinue AutoPay

• Login to My Account, go to the Billing & Payment section and select Submit Payment.
• Click on the toggle button next to Autopay to set it to OFF.
• Select the Confirm button to save changes.

How to Change the Payment Method for AutoPay

• Login to My Account, go to the Billing & Payment section and select Submit Payment.
• Select a method of payment under the Autopay section.
• Follow the on-screen instructions to set up the new method of payment.

About Accessing My Account Online

To log in you will need the email you selected as your login email and your password.

If you've forgotten either one of those, you can get help on the login page.

To register for online account access, you will need the last 4 digits of your account number, the account holder's last name and the service zip code.